Our Mission

Core Strengths

1. Compliance & Trust

• Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486)
• Anti-Money Laundering and Counter-Terrorist Financing Ordinance (Cap. 615)
• Global data protection best practices (GDPR-aligned for EU users)
• Cross-border transaction guidelines for secure international service

2. Instant Digital Delivery

3. Global Reach, Local Expertise

4. Customer-Centric Support

Our Product Range

• Digital Gift Cards: For top gaming, streaming, e-commerce, and lifestyle brands
• Software & Activation Codes: Genuine licenses for popular desktop and mobile applications
• Online Memberships: Subscriptions for streaming platforms, cloud services, and educational tools
• Bulk Business Solutions: Customized digital product packages for enterprises and resellers

Our Commitment to Sustainability

Get in Touch

• Registered Address: UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BUILDING, NO.20 HING YIP STREET, Kwun Tong, Hong Kong
• Email: Penglai19880621@outlook.com
• Website: cvcqj6e.top

2. Return & Refund Policy (English)

Penglai Technology Return & Refund Policy

I. Eligible Refund Scenarios

1. Digital Product Delivery Failure

• No product received after successful payment (verified non-user fault, e.g., system error, not incorrect email/spam filtering);
• Incorrect product delivery (e.g., wrong gift card brand, invalid activation code);
• Severe mismatch between product description and actual functionality (e.g., "Global" product restricted to specific regions with no prior notice).

2. Unusable Products (Non-User Reasons)

• Purchased code deemed invalid/already used by the third-party platform (official platform screenshot required);
• Product redemption blocked due to partner policy changes (e.g., streaming service regional restrictions).

3. Cooling-Off Period

II. Non-Refundable Scenarios

1. User Error:
   • Incorrect email/contact details leading to delivery failure;
   • Failure to verify product compatibility (e.g., device/region restrictions) before purchase;
   • Accidental/duplicate orders (confirmation prompts provided pre-checkout);
   • Product invalidation due to user negligence (e.g., sharing codes, deleting delivery emails).
2. Used/Redeemed Products:
   • Codes activated on third-party platforms (regardless of usage duration);
   • Subscriptions with active billing cycles (beyond the 7-day cooling-off period).
3. Late Applications:
   • Delivery failure claims must be submitted within 7 days of purchase;
   • Redemption issue claims must be submitted within 3 days of failure (with real-time proof).

III. Refund Application Process

1. Submit Request

• Subject line: [Refund Application] - Order Number - Username
• Required documents:
  • Order screenshot (order number, payment amount, purchase time);
  • Proof of issue (e.g., spam folder screenshot, platform invalidation notice);
  • Bank/Payment account details (matching the original payment method; SWIFT code for cross-border refunds).

2. Review & Processing

• Acknowledgment: We confirm receipt within 24 hours of application;
• Review: Completed within 5 business days (additional time may apply for third-party verification);
• Refund: Approved refunds are processed within 3–7 business days (credited to the original payment method; credit card/PayPal refunds may take 1–2 billing cycles).

IV. Special Notes

1. Refund Currency

2. Liability Cap

3. Dispute Resolution

V. Contact Information

• Email: Penglai19880621@outlook.com
• Working Hours: 9:00–21:00 HKT, Monday–Friday (excluding public holidays)

3. Terms of Service (English)

Penglai Technology Terms of Service

1. Parties

1.1 Service Provider

• Company: Penglai Technology
• Address: UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BUILDING, NO.20 HING YIP STREET, Kwun Tong, Hong Kong
• Contact: Penglai19880621@outlook.com

1.2 User

• Individuals: Must be 18+ (or age of majority in your jurisdiction) with legal capacity to agree to these Terms.
• Businesses: Must have authority to bind the entity and comply with Hong Kong’s AML/CTF Ordinance (Cap. 615).

2. Services

2.1 Service Description

2.2 Limitations

• Services are provided "as is"—we do not guarantee uninterrupted access (scheduled maintenance is notified 24 hours in advance);
• Regional restrictions apply to some products (clearly marked); circumvention (e.g., VPNs) violates these Terms;
• No physical delivery—all products are digital-only.

3. Account Rules

3.1 Registration

3.2 Account Responsibility

• You are solely responsible for account security (passwords, access);
• Notify us immediately of unauthorized account use (Penglai19880621@outlook.com); we are not liable for losses from delayed reporting;
• We may suspend/terminate accounts for fraud, policy violations, or illegal activity.

4. Payments & Fees

4.1 Payment Terms

• Payments are in Hong Kong Dollars (HKD) unless stated otherwise;
• Accepted methods: Visa, Mastercard, PayPal, Alipay HK (processed via PCI DSS 4.0-compliant gateways);
• We do not store sensitive payment data (e.g., full credit card numbers).

4.2 Pricing

• Prices are listed on product pages and subject to change (no adjustments for confirmed orders);
• Pricing errors: We may cancel orders with incorrect pricing and refund payments, or contact you to confirm the correct price (48-hour response window);
• Taxes: Hong Kong taxes are included; cross-border import duties/taxes are the User’s responsibility.

5. Digital Delivery

• Products are delivered to your registered email and account dashboard within 15 minutes of payment (99.9% of orders);
• You are responsible for verifying email accuracy (add Penglai19880621@outlook.com to contacts to avoid spam filtering);
• Redemption is subject to third-party platform terms—we are not liable for partner-side issues (except as outlined in our Refund Policy).

6. User Obligations & Prohibited Conduct

6.1 Obligations

• Comply with Hong Kong laws and international regulations (privacy, copyright, AML/CTF);
• Use products for personal, non-commercial purposes unless approved in writing for bulk/business use.

6.2 Prohibited Acts

• Fraud, money laundering, or illegal activity via the Site;
• Hacking, scraping, or disrupting the Site’s infrastructure;
• Reselling, sharing, or transferring digital codes without written permission;
• Using bots/automated tools to access the Site or place orders;
• Providing false information during registration/purchase.

7. Intellectual Property

• All Site content (logos, text, graphics, software) is owned by Penglai Technology or its licensors (protected by Hong Kong/international IP laws);
• You are granted a limited, non-transferable license to use the Site and purchased products for personal use only;
• Digital codes are licensed (not sold)—third-party IP (e.g., games, software) remains with the original publisher.

8. Data Protection

• We comply with Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486); we collect only necessary data (email, order history) for service delivery;
• Data is not shared with third parties except for service providers (e.g., payment processors);
• You may request access/correction/deletion of your data via Penglai19880621@outlook.com; order records are retained for 7 years (tax/compliance).

9. Liability & Disclaimers

9.1 Disclaimers

• No warranties (express/implied) for the Site or products (merchantability, fitness for purpose, non-infringement);
• We do not warrant compatibility with all devices/third-party platforms.

9.2 Liability Cap

• Total liability per order is limited to the purchase amount;
• No liability for indirect losses (lost profits, business interruption, third-party claims);
• Exceptions: Intentional misconduct, gross negligence, or data protection breaches.

10. Indemnification

• Your violation of these Terms or laws;
• Unauthorized account use;
• Infringement of third-party rights (IP, privacy, etc.).

11. Termination

• These Terms remain in effect until terminated (you may cease use/delete your account at any time);
• We may terminate immediately for policy violations/fraud;
• Surviving clauses: IP, liability, indemnification, dispute resolution.

12. Governing Law & Disputes

• Governed by Hong Kong law;
• Disputes are resolved first via negotiation, then arbitration (HKIAC) if unresolved.

13. Contact

• Email: Penglai19880621@outlook.com
• Address: UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BUILDING, NO.20 HING YIP STREET, Kwun Tong, Hong Kong

4. Shipping & Delivery Policy (English)

Penglai Technology Shipping & Delivery Policy

1. Digital Delivery Overview

1.1 Delivery Methods

• Primary: Automated email (sender: Penglai19880621@outlook.com) with product code/link;
• Secondary: Download/access via your account dashboard ("My Orders" section).

1.2 Delivery Timelines

• Standard: 99.9% of orders delivered within 15 minutes of payment confirmation;
• Instant: 90% of orders delivered within 5 minutes (excludes AML/CTF-verified orders);
• Extended Processing: Orders over HKD 5,000 or from high-risk jurisdictions may take up to 72 hours (you will be notified via email within 24 hours of order placement);
• 24/7 Availability: Delivery operates round-the-clock (weekends/public holidays included).

2. Tracking & Confirmation

2.1 Order Status

• Account Dashboard: "My Orders" (Pending Payment / Processing / Delivered / Cancelled);
• Email Updates: Sent at order placement, payment success, and delivery completion.

2.2 Delivery Proof

• Email delivery records (retained for 180 days);
• Dashboard access logs (timestamp/IP address for verification).

3. Troubleshooting Undelivered Orders

3.1 Self-Check (15–60 Minutes Post-Purchase)

1. Check spam/junk folder (add Penglai19880621@outlook.com to contacts);
2. Verify email accuracy in "Account Settings" (use "Resend Code" if needed);
3. Confirm payment success (check bank/payment provider records);
4. Clear browser cache and refresh "My Orders" (technical delays may affect updates).

3.2 Support Request

• Email: Penglai19880621@outlook.com (subject: [Undelivered Order] - Order Number - Username);
• Live Chat: 9:00–21:00 HKT (Site bottom-right widget; avg response: ≤5 minutes).

3.3 Resolution

• Acknowledgment: Within 1 hour (business hours) / 3 hours (after-hours);
• Fixes:
  • System error: Immediate code resend or replacement;
  • Email failure: Alternative delivery to verified backup email;
  • 24-hour delay: Full refund per Refund Policy.

4. Restrictions & Exceptions

4.1 Regional Limits

4.2 Force Majeure

• Natural disasters, network outages, or public emergencies;
• Third-party disruptions (payment processors, email providers);
• User errors (invalid email, spam filtering, inactive account).

5. Liability & Compensation

5.1 Our Liability

• Immediate resend/replacement;
• Full refund (no deductions);
• 10% store credit (90-day validity) for delays over 4 hours.

5.2 User Responsibility

• Maintain accurate contact details;
• Report unauthorized account access within 24 hours;
• Verify product compatibility/region before purchase.

6. Policy Updates

7. Contact

• Email: Penglai19880621@outlook.com
• Live Chat: 9:00–21:00 HKT (Site widget)
• Address: UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BUILDING, NO.20 HING YIP STREET, Kwun Tong, Hong Kong